Frequently Asked Questions

Everything you need to know about bringing serenity to your home.

What materials are used in Eden & Om products?

We prioritize sustainability and quality, using ethically sourced materials such as organic cotton, reclaimed wood, and artisan-crafted ceramics to ensure longevity and style.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We want you to love your home. If you are not completely satisfied, you can return most items in their original condition within 30 days for a full refund or exchange.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary depending on the destination.

How can I track my order status?

Once your order is processed, you can track its progress through the 'Order History' section of your account or by clicking the link in your shipping confirmation email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Affirm or Klarna.